Customer Testimonials
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I came in and was taken care of by Robyn. The best part of the experience and most significant to me was the post-sales service, as something went wrong to no fault of anyones. This review might be 'anonymous' but it shouldn't be hard to find my yelp review if you search for 'kismet' on their page. -Anonymous |
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I want to thank your salesman Teal Thoman for making the purchase of a BMW R1200GS from your dealership a pleasure. Teal was patient, personable and helpful in all phases of the transaction making it an easy purchase. He helped getting financing, helped getting the service department to add on some of the farkels I wanted on the bike, helped getting me an extended warranty on the bike. He even went out of his way to pick me up and take me to your dealership to complete the transaction since I had already sold my BMW motorcycle. At all times he focused on getting the purchase completed in the easiest way. He exhibited excellent knowledge of motorcycles and motorcycling. While the first is often true of a lot of motorcycle salesmen the second helps the customer dealing with an experienced rider. Without Teal I don't think I would be the proud owner of a bright Red BMW R1200GS today. Base on my experience with Teal in your dealership I have no problem in recommending your dealership to any of my friends wanting to purchase a BMW. By: Paul Costello |
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Robyn was fantastic to deal with! I would highly recommend this dealership. Mark Starr By: Mark Star |
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I just want to say I had an amazing experience purchasing my BMW C600 Sport at Long Beach BMW Motorcycles. I started my day off by visiting a dealership a little closer to where I live, however when I arrived and started looking at bikes, I was ignored. I decided I didn't want to deal with a bad sales experience, so I headed to Long Beach. I made the right decision! I was immediately greeted by Robyn...Let me just say, I knew right away I was going to have a fun, comfortable and carefree transaction, and it was. Robyn immediately approached me and spent quality time with me comparing the two C-Series scooters. She let me take the C650GT for a demo ride, which has been unheard of in my previous motorcycle purchasing experiences. After the test ride, I knew the C650GT wasn't for me, so Robyn offered to let me take a quick ride on the C600 Sport, which wasn't a demo. She was gracious enough to really let me decide for myself which bike would be best for me. knowing sometimes riding the bike will make the decision. After a quick test ride, I was immediately sold! The entire transactions was just as I expected and I'm so happy I made the choice to go to Long Beach BMW Motorcycles and have Robyn as my sales advisor. She is an truly an asset to the company! Thank you for the awesome experience! By: Dean Gay |
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I went into Long Beach BMW to look at a 2013 F700GS I had been interested in ... and ended up buying one. I talked with salesperson Robyn Smietan, who educated me on this particular bike, other bikes, my options, and I was able to conclude indeed this was what I wanted. I went to lunch while she contacted BMW Financing and got a call a short time later that everything was approved and I went back to buy my new Motorcycle. The important things for me that has me writing this review is that I want to express my thanks to Robyn and Long Beach BMW for making my purchase simple, pleasant, quick, and that I appreciated her knowledge that helped me know which bike was best for what I was looking to do. Thanks again Robyn and I'll see you when I come back for some accessories and service. Sincerely, Robert Restivo By: Bob Restivo |
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I wanted a BMW F800 GS for the upcoming summer in Ulaanbaatar Mongolia and Russia. Called Long Beach BMW, worked with Robyn to complete a sale on the exact used bike I was looking for, (needed to be used to be legal for export) added critical accessories that arent available in Mongolia, and thanks to Sales and Logistics goddess; Robyn, was able to complete the entire transaction, all accessories and parts supplied and installed and delivered in time to make a container ship date all in 4 days. The bike turned out great next report and pictures will be from the Steppes of Central Asia. Thanks Robyn you made it all happen. Jim, Ulaanbaatar (UB), Mongolia.
-Anonymous |
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Hi Robyn, Just wanted to say thanks for the CARE and ATTENTION to DETAIL you provided to my experience purchasing a beautiful new GS1200 Triple Black. The bike is gorgeous and your customer service expertise totally enhanced the experience. THANK YOU! Yesterday I enjoyed an awesome ride back to the bay area on a awesome GS1200!!! (-: I would be very grateful if you send me the pictures of yesterday's awesome event from your i-phone. Thanks again. Sincerely, Bruce Pendergrass...happy customer #1 By: bruce pendergrass |
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I purchased a BMW Motorcycle 2003 R 1150 RT from Long Beach BMW Motorcycles recently. I had a trade in and I feel Long Beach BMW MC gave me a fair price. My sales person Robyn was very knowledgeable and went out of her way to make my buying experience great.I will definitely recommend Long Beach BMW Motorcycles to anyone interested in a fine BMW Motorcycle and great service. By: tony ovalasiti |
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Dear Charles, What an outstanding BMW dealership we have found at Long Beach. All of the staff we interacted with were most very helpful and understanding. Below is our story. In late May 2012 we had our four motorcycles trucked from Sherbrooke, Quebec to Long Beach BMW Motorcycles, CA. We flew to Long Beach a couple of weeks later. To our dismay the bikes had not arrived upon landing at about noon on June 1st! We squatted LB BMW's showroom most of the afternoon but we never felt unwelcome. When at last the truck rolled in late that afternoon the Service Department graciously unloaded our crated steeds. All material for transport of the bikes was stored at LB BMW for the 14 days we spent roaming California clockwise on a map. We rode a grand total of 6,164 Km (3,852 Mi). On June 14, the unavoidable return date, the Service Department again kicked in to facilitate our crating of the motorcycles. The four bikes were stored at LB BMW until loaded on the return truck, all the while we flew out California back to Quebec. We would like to express our gratitude to Long Beach BMW Moorcycle for taking such good care of our motorcycles..., free of charges! It concurred to make 2012 a memorable year for passionate motorcyclists like us. Thank you Charles and your group. -- Dr Daniel Forgues, M.V. 1375 Notre-Dame Sud Ste-Marie,QC G6E 2W8 By: Daniel Forgues |
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My 5 star rating of the service I received at Long Beach BMW speaks for itself. And that is almost entirely attributable to Robyn Smietan.
By: Leonard OReilly |
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My service experience at Long Beach BMW Motorcycles was outstanding. I was traveling from San Diego to Santa Monica early on a Saturday morning. I needed a new battery for my K1200R and I happened to be right around the corner from the dealership. Fortunately, one of the Long Beach Service Technicians, Paul Szabados, happened to be at the shop (normally the service department is not open on Saturday). Charles Berthon made sure I was taken care of and back on the road without delay. Paul even washed my bike before it left the garage. Great personal service! Steve Reeder By: Steve Reeder |
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I want to thank you all at LBBMW for a wonderful first impression of your dealership. My purchase experience from initial inquiries, to final paperwork signing was easy, relaxed and positive. Particularly, I'd like to thank Robyn Smietan in sales who has been so helpful, resourceful and kind. She helped me find the bike I wanted, for a fair price and made the whole process from beginning to end a pleasurable one. Even though I live quite far and there are closer dealerships, I will indeed be back to LB BMW for all my service needs, and any future bike purchases. I will also be recommending your dealership to all my friends based on the top notch customer service I've experienced. Thank you so much for everything!
By: Robb Derringer |
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I want to thank you all at LBBMW for a wonderful first impression of your dealership. My purchase experience from initial inquiries, to final paperwork signing was easy, relaxed and positive. Particularly, I'd like to thank Robyn Smietan in sales who has been so helpful, resourceful and kind. She helped me find the bike I wanted, for a fair price and made the whole process from beginning to end a pleasurable one. Even though I live quite far and there are closer dealerships, I will indeed be back to LB BMW for all my service needs, and any future bike purchases. I will also be recommending your dealership to all my friends based on the top notch customer service I've experienced. Thank you so much for everything!
By: Robb Derringer |
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Hi Charles I just wanted to thank you and your entire organization for helping me in a fairly desperate situation. I came down to Long Beach on Friday, August 10 and arrived late in the evening. My rear tire was out on my 2001 R1100RL and I had to return to Seattle, which was over 1200 miles. In my GPS I have all the BMW Motorcycle Dealers and found yours less than 2 miles away. I called the dealership and they said the service department was closed on Saturday. Although the service department was closed, Peter Jurinek was there and said they could put a tire on for me. He and Paul Szabados were very helpful. In fact, they told me that the problem was only my valve stem and could save me a lot of money by replacing it only. My tire had 16K miles on it and we mutually decided that replacement was the best option and it would make me feel a lot better for the trip home. This kind of service is why I know that I can depend on BMW and know why they are the only bikes I ride. Thanks to you and your staff. I was treated extremely well while in Long Beach. And BTW...I rode the entire 1200 miles back to Seattle in a single shot with no problems from the bike or the tire. The only complaints came from my butt! By: Tim Vagen |
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I would to express my thanks to you and the Staff at Long Beach BMW. Robyn, well I can't say enough about her. Fantastic, honest and classy sales lady I've ever dealt with. And, after some thought, your service department deserves a big thanks as well, for doing an exceptional job at pre-delivering and setting up the bike. My only regret is that I don't live closer, to have your shop maintain the bike. Everyone we came across at the dealership was friendly, open, professional and demonstrated excellent knowledge of the products they represented. I will say that it was the most pleasant vehicle purchase I have ever made in 51 years! Thanks again, and we will be back. By: Brad Phillips |
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To paraphrase The Most Interesting Man in the World (tm), I don't buy motorcycles very often, but when I do, I see Robyn Smietan, aka "Goddess O' Sales", first. She always works to get the best package she can and she always exceeds my expectations. Over the past 15 years of BMW motorcycle ownership, no one has worked as hard to satisfy my customer needs as she. Kudos also goes to Charles Berthon, GM and David Lindahl, SM who assisted in getting my 2012 GSA deal exactly the way I wanted it.
By: Bill Allen |
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I must say this was the greatest experience I've ever had purchasing a bike from a dealer. It was a pleasure and Robyn was great to work with. It was a long distance transaction for me and everything was ready when I arrived. No surprises and no disappointments. It doesn't get any better, highly recommend Long Beach BMW!
By: Jason Scarborough |
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Ron Tate was / is my salesman from start to finish. Ron is a soft spoken , efficient , knowledgeable motorcycle man.......I could not have been more satisfied . The entire transaction was a treat..........I am 71 years old and know what I am talking about. I my advise ; " don't even think about another dealership if Long Beach can be found on your radar scope............ Best to all , Paul Herrick By: Paul Herrick |
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Sales and service has been excellent. I highly recommend Long Beach BMW Motorcycles to anyone that wants to purchase a BMW motorcycle!
By: Eloy Way |
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An outstanding dealership! I shipped my BMW S1000RR to BMW LongBeach to use at two conferences I was attending. Charles and his staff gave me a warm reception upon my arrival. Greg and his service techs did a terrific job in servicing the bike. These people could not do enough to make my California riding experience a great time. 5 Star Service ! The dealer is also ideally situated close to the 405 so that all parts of LA and southern California are easily accessible. The layout of the store, the range of gear and accessories, and the layout of the repair bays are beautifully thought out. BMW usually does things to a high standard....but this dealer eclipses anything that I have seen in Canada, in USA and in Australia. Kind regards and best wishes for continued success. Mark By: Mark Wettlaufer |
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I am from Florida and had to be in L.A. on business and decided to purchase a bike in L.A. and ride cross country.After speaking to numerous dealers I purchased a R1200GSA from Ron over the telephone and the entire dealership assisted me in preparing the bike with after market parts.Dewey, Paul,Ron,Robyn and Charles went out of their way to be sure the bike was ready on time for my cross country trip. Everything about the purchase and preparation of the bike was effortless for me and was accomplished in a professional manner.Kudos to the entire operation.
By: Michael Griffith |
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A friend of my husband referred us to Robyn Smietan at Long Beach B.M.W. and I must say it was the best referral I've ever had!! She was fantastic, answered all of our questions, knew all about my new bike, super friendly and experienced with B.M.W. this girl knows her stuff! We appreciate you Robyn! Keep up the great work, I LOVE my new B.M.W. bike!!
By: Chrissy Cram |
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Robyn is the best!
-Anonymous |
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I bought a used motorcycle from Long Beach BMW over the internet and had it shipped to my home in Alberta Canada. I cannot not say enough, about the fantastic service that I received from them. Robyn Smietan went out of her way to ensure everything went smoothly. What a gem! I have no problem in recommending them. Thanks for the great ride! By: Don Linfield |
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I had a really great experience at Long Beach BMW. They gave me a good deal on my trade in, while other dealers weren't offering even a competitive price at all. I really enjoyed the whole atmosphere at the dealership. The whole staff there was great from financing to accessories. My sales rep Robyn really was great to deal with, very professional and gave me a great deal on my new bike. She went over everything about the bike and the different warranty options offered for the bike. I really felt like I got a great deal. I would recommend LB BMW motorcycles to anyone who is looking to buy a new bike. Thank You, Mark By: Mark |
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I currently ride a 2001 R1100RT, and have purchased parts and accessories from LBBMW for years. The staff is friendly and knowledgeable. The parts I need are usually in stock. One day when I finish getting my sons through college, I might even treat myself to a newer bike, but the "01 RT is a horse! 99,000 smiles so far.
By: David Eastly |
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A stellar experience from start to finish in the purchase of my new R1200GSA. All of the staff is great, but dealing with Robyn Smietan in Sales made my purchase so pleasant and easy. Robyn took exceptional care to make sure that my Adventure was properly set up and equipped, and that I understood all the functions on the bike.
By: Chris Wenzel |
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The sales staff is first rate along with the service for the bikes, they have a large selection of quality used motorcycles in stock that is always different and only the best bikes are taken in making the customer choices harder to make. The demos bikes made the difference for me I was also shopping Kawasaki, Honda and Yamaha 1200cc touring bikes but none of the dealers have demos bikes like BMW has and if they do make a used bike available I would have to go with a sales person in the parking lot at best.
The only down side to Long Beach BMW web site is the parts dept I would like to see them increase their online selection in the new year it is a poor assortment at best and doesn't even scratch the surface of the parts available...
Overall the dealer is worth a visit in person!
By: Charles Hynes |
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If you are looking to buy a BMW motorcycle I highly recommend Robyn at Long Beach BMW Motorcycles. After visiting three other BMW dealers within a 50 mile area Robyn made it happen for me. Robyn takes the time to sit down with you and process your request like no other sales person I have ever dealt with. She is a true professional with her only concern being the consumer's satisfaction. Even after the sale a few days later I received a call from Robyn making sure that I was truly satisfied with my purchase. BMW Motorcycles are the same anywhere you go, but people are what make a difference. I highly recommend Robyn at Long Beach BMW Motorcycles.
Joe Bustamante
By: Joe Bustamante |
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Dealing with the folks at Long Beach BMW motorcycles has been a complete pleasure. I just purchased a new 2011 R1200GS and the whole experience was fantastic. Unlike other places I have been LB BMW only specializes in BMW motorcycles (and Husqvarna I think) and the sales people there are very knowledgeable. Robyn the "goddess O' Sales" was extremely helpful during my purchase. Even when I came in to just brows she answered all my questions, and informed me of pricing and specials in a friendly manner without any pressure. This easy going approach put me at ease enough to come back and purchase the motorcycle. Even during the purchasing process Robyn informed me of additional programs I may want to consider but without the scare tactics of other places I have been.
After purchasing the bike I had to of course get some accessories! Dewey the parts manager went above and beyond when it came to helping me with the luggage I bought. The service department was really busy so Dewey came out to help me install the bags on my bike. And by "help me" I mean he pretty much did it all himself! What great service!
Thank you to the great folks at LB BMW Motorcycles.
Sincerely,
Curtis Rohm
By: Curtis Rohm |
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I have experience with 4 BMW dealership in Southern Calif. The first one I set up a deal to buy a K1300S. I drove about 80 miles to get there. This was supposed to be a done deal. When I showed up they informed me that the bike that they were selling me was a factory recall and that would be on the title. That's like buying a vehicle with salvage title on the pink slip. Its worth less than half when you drive off. Dealer two has bikes on the internet that they show a bike and a price that is for a stripped bike that they do not have. They ask for around a two thousand dollar bump to buy what they have in stock. I know if this was a car dealership its illegal as hell. The third dealership, where I bought my bike. When I brought it in for service, the service manager said that he would never of bought my model. Gives ya a nice warm feeling doesn't it. I finally found Long Beach BMW. A complete breath of fresh air. The dealership is clean and the employees are friendly, knowledgeable and extremely helpful. I had a serious problem with my Motorcycle and they went way out of their way to get the factory to take care of it. This is a time in most things in life where customer service does not exist. LB BMW has gone way beyond the call of duty to help me and I appreciate it. I would not go anywhere else to get my bike serviced or to purchase another one but LB BMW. They let me take out the S1000RR for a test ride by myself and it scared the H___ out of me. I think that will be my next bike. Thank You Long Beach BMW.
-Anonymous |
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David,
Thank you so much for all the assistance. You really made the entire buying experience a pleasure and I am so stoked about the bike. The FZ1 is quick, nimble, and very easy to drive.
I will wholeheartedly recommend you and the Long Beach BMW Motorcycle dealership to any of my friends in the market for a new ride.
Semper Fi,
Don Herr
By: Don Herr |
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Zurich Tire and Wheel Policy
In 2009 I bought an F800ST and the Zurich tire and wheel policy. To date the policy cost me $500 and Zurich has put $1800 of tires and labor into my bike. I bought the policy as I recognized that it was a good deal. Unlike most car dealership extended warrantees, this one is really squared away. Written in plain English and clearly stated terms you are buying a policy for $500 to protect the parts of your bike that are the most likely to be damaged on the road. I am so glad I bought this policy. I ride every day on the I-5, I-110, I-105 and I-405 in Los Angeles. I lane split, I'm in the HOV lanes, mixed in with traffic and ride around my neighborhood so my tires are exposed to all sorts of road conditions.
Within my first 250 miles of riding a quarter inch bolt, no less, found its way into my back tire. Between the tire and labor that one incident instantly repaid $300 of the $500 I paid for the policy. Over the next 12 months I picked up an array of nails and screws and the policy has covered my tires every time with no hassle.
I ride allot but my case is not extreme. I'm typically quite safe, and don't really ride in any risky areas. There is just so much crap on the LA Metro roads and freeways that it’s hard to avoid this stuff. Most of it you will never see until you walk out to your bike the next day and find it stuck in your tire.
Some people thinks it’s ok to just patch/plug a motorcycle tire like a car...nothing is further from the truth, I'm an engineer and know how to look at the data. A damaged tire stresses differently around the puncture area even with the patch/plug combination. There will always be a weak spot there and you never know when it is going to fail or how bad. If a patch/plug fails on a car tire, the tire goes flat and you pull off the road and change your tier. On the other hand if a motorcycle tire goes flat while riding the bike gets unstable and depending on how good of a rider you are, maybe you'll crash, maybe not. It’s always best to replace a punctured tire and this policy makes that a whole lot easier and hassle free.
You absolutely CANNOT go wrong with this policy. I will absolutely vouch for this policy as it has saved me financially a few times. Even if you don't think you'll ride much it really sucks to shell out $300 to replace a tire and again a few months later and again a few months after that!
By: Scott Beatty |
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LB BMW Motorcycles
In December of 2009 I was shopping for my first bike. I had been looking at all makes and models for the previous six months and after my experience at Long Beach BMW Motorcycles I decided to buy a 2009 F800ST. Robyn, the sales person I worked with, was great. She gave me great deal and has always been attentive and responsive to any questions, concerns or comments I have had over the last year and half. She has a no-pressure approach and gives you the information you need to make your own informed decision. Once you have bought a bike from her she will always help you out with any issues or concerns about the bike while you own it. Recently I lost my key while on a trip and needed to replace it. The local dealer needed my registration to order a key. The registration was, of course, locked under the seat which requires the key, I called Robyn and she called the local dealer and vouched for me as the owner. I was able to get a new key in 24 hours with no hassle...Awesome Service!
The Bike
As for the bike, I am an engineer so by my nature I like data and research and always work to find the best value for the money I spend. It took me six months to choose a bike and I am so glad I went with the F800ST over my other candidates. In the last year and a half I have put over 23,000 miles on the bike. It has never missed a beat. I have taken it on week long road trips loaded with 100 pounds of camping/traveling gear and rode it up the PCH and through Big Sur for 12 hours with all that gear on the back and it performed as if the gear wasn't even there. I have had the bike in 30kt+ cross winds, temperatures ranging from 37F to 118F, dry and humid conditions and have never seen any loss in performance. It has plenty of power, a forgiving clutch, easy throttle and strong brakes, shifts easily, and yet able to open up on the highway without any effort. This is such a great first bike that I tell all my friends about it, when they sit on it or ride it they are amazed how comfortable it is. If you’re new to riding or just looking for a light touring bike look no further because...THIS IS IT.
The Service
The F800ST has an unheard of 36,000 mile warrantee. That alone should say something about what BMW thinks of their product...PERIOD. Every time I bring the bike into LB BMW for regular maintenance or issues, they are attentive, easy to work with and knowledgeable about the bike. They always offer a loner bike while mine is in for service. Last year I had a small leak on the water pump which turned out to be a bad crush washer under a bolt. The service department fixed it right away with and I have not had any issues since. They always seem to have the parts in stock and their parts manager is a walking bike parts library.
Their Service Garage
WOW, that was my first comment when I walked in. It was clean, organized and very uniform. No junk lying around or random piles of parts. Every station was clean, orderly and professional. They had all the right tools and plenty of working space. If only I could have a garage just like there's...I would never leave it!
By: Scott Beatty |
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What an OUTSTANDING Experience!
Robyn, the "Goddess O' Sales" Was extremely helpful to me. I called to ask about the F800R if it was in stock and it was available. I asked to see if I could test drive it and was amazed at how simple and easy the process was, she walked me all the way through in a very possessional and fun manner. After the test drives I was immediately sold on the bike and told her I wanted it and she again, did a fabulous job getting it all sorted out and was very flexible. The day of the final sale was very smooth and relaxed as she double checked and finalized everything for me. I was on my way that evening with my new bike and VERY HAPPY with my purchase and experience so far. I highly recommended this dealership and Robyn for your buying experience. She deserves a "Bravo Zulu", which in the Navy we call WELL DONE!!
By: Brian Andrews |
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Took deliver of the "Last LT" today. This is our third BMW motorcycle over the past nine years. What a great experience!!! excellent staff and a great facility. Robyn was our sales person and she could not have been more helpful and informative. The sale was fast and easy and we got a GREAT price.
A five star experience ..... Thanks, see you down the road, Chuck
By: Chuck Milks |
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By: case frick |
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Robyn, is an exceptional person. She can project her personality first on the phone and then follow throught in person. She is genuine and sincere. It was a pleasure talking with her. She definately is a credit to Long Beach BMW.
Lane
By: Lane |
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Thank you for a wonderful experience in purchasing my first BMW motorcycle. I really appreciated the straight-forwardness and selling motivation that came from the dealership and Robyn. The setup and service to my new S1000 was exceptional.
Thank you!
Keith
-Anonymous |
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I was in the research and shopping process for an Adventure Bike for almost a year and a half. I rode, I read, and I asked a bunch of questions. When I finally thought I was ready to make a decision I went to a variety of different BMW motorcycle dealerships in Southern California. The thing that encouraged me to drive all the way to Long Beach (I live in Orange) was their large selection of bikes to test ride. I came down had some great rides and met the awesome team.
Robyn assisted me through the entire process. She asked me questions that I would have never thought to ask, but ended up being very important to me. They got all the extras I wanted in stock and installed before I came down to pick up the bike and the financing was extremely simple.
I also picked up the tire and wheel insurance which I think is an incredible value!
I have been tearing it up on my new F800GS and absolutely loving it! I would highly recommend Long Beach BMW for their service, selection, and knowledge.
-Steve
By: Steve Jones |
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I just purchased a new Baxley Trailer SBX09 from BMW Long Beach. Robyn in the Sales Department made my purchase very easy. When I arrived to the dealership, all my paperwork was completed and waiting my signature. Everyone was very friendly and they reviewed the workings of my completely. Wonderful and very professional dealership.
By: Ronald Singer |
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you guys are the best I have ever dealt with
By: bill parks |
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